Privacy Policy

Last updated: June 16, 2025

1. Introduction

This Privacy Policy describes how Arsalendi (“we,” “our,” or “us”) collects, uses, and protects the personal data of visitors and users (“you”) of our website, in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy laws. By accessing our site or using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect and process the following personal data:

  • Identity Data: name, contact email

  • Financial Data: payment details (collected and processed securely by Stripe, Apple Pay, or Klarna)

  • Technical Data: IP address, browser type, referring/exit pages, and device type (may be collected automatically by Squarespace)

  • Usage Data: how you use our website, services booked, and pages viewed

  • Communication Data: emails or messages you send to us

We do not knowingly collect personal data from individuals under the age of 18.

3. How We Collect Information

We collect data:

  • When you fill out a form or make a purchase

  • When you book a session via Calendly

  • When you email or contact us

  • Automatically via website hosting platform (Squarespace), which may use cookies or similar technologies. Like most websites, we use cookies and similar tracking technologies (such as pixel tags) to enhance your experience, analyze website usage, and support our business operations. These technologies may collect information such as your IP address, browser type, device information, pages visited, and the time spent on each page.

    These cookies fall into different categories:

    • Essential cookies: Required for basic site functionality.

    • Analytics cookies: Help us understand how visitors interact with the site.

    • Marketing cookies: Used by third-party services to deliver ads or track behavior across sites.

    When you first visit our site, you will be asked to consent to the use of non-essential cookies. You can manage or withdraw your consent at any time via your browser settings or our cookie banner.

    We may use services such as Squarespace Analytics or Calendly that set their own cookies to help us improve your experience. These third parties process data in compliance with GDPR or equivalent standards.

    For more details, contact us at business@arsalendi.com.

4. How We Use Your Information

We use your personal data to:

  • Process payments and deliver services

  • Respond to your inquiries or support requests

  • Schedule and conduct coaching sessions via Zoom

  • Manage legal obligations and tax compliance

  • Improve our services and website

5. Legal Bases for Processing

Under GDPR, we process your data on the following lawful bases:

  • Consent (e.g., when you sign up or book a session)

  • Contract (to deliver paid services)

  • Legal obligation (e.g., tax records)

  • Legitimate interest (e.g., improving services, preventing fraud)

6. Data Sharing

We do not sell or rent your personal data. We share your information only with trusted third-party service providers as necessary:

  • Stripe, PayPal, Klarna (payment processing)

  • Calendly (booking system)

  • Zoom (video conferencing)

  • Squarespace (website hosting)

Each third party has its own privacy policy and handles your data in compliance with GDPR and/or relevant laws.

7. Data Storage and Retention

Your data is stored securely and only retained as long as necessary:

  • Customer records: up to 7 years for legal/tax reasons

  • Email communications: up to 2 years

  • Analytics data: anonymized and retained as per Squarespace policies

8. International Data Transfers

Because we operate globally and use international service providers, your data may be transferred outside the EU. When this happens, we ensure that appropriate safeguards (like Standard Contractual Clauses) are in place.

9. Your Rights (EU/EEA Users)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Object to or restrict processing

  • Withdraw consent at any time

  • File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, contact:
📧 business@arsalendi.com

10. Data Security

We use industry-standard security measures to protect your information, including HTTPS encryption, secure payment gateways, and access controls. However, no system is 100% secure, and you share information at your own risk.

11. Third-Party Links

Our site may contain links to third-party websites (e.g., Calendly, Zoom). We are not responsible for the privacy practices of these sites.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be announced via the website or email. Continued use of our services after changes constitutes acceptance of the revised policy.

Terms of Service

Last updated: June 16, 2025

1. Agreement to Terms

By accessing www.arsalendi.com or purchasing any service, you agree to be bound by these Terms of Service. If you do not agree, you may not access the site or services.

2. Services Offered

We offer digital wellness coaching and educational content, delivered online. All services are non-medical and intended for informational purposes only.

3. Eligibility

You must be at least 18 years of age to use this site or purchase services. By using our services, you confirm that you meet this requirement.

4. Payment Terms

We accept payment through:

  • Stripe

  • Apple Pay

  • Klarna

Payment is due at the time of booking. All sales are final. No refunds will be issued for missed appointments or completed digital services.

5. Appointment Policy

  • Sessions must be booked in advance.

  • No-shows or late cancellations (less than 24 hours) may result in forfeited sessions without refund.

  • If you need to reschedule, please contact business@arsalendi.com at least 24 hours before your appointment.

6. Health Disclaimer

Arsalendi provides general wellness support and does not provide medical advice. By purchasing our services, you agree that:

  • You understand that we are not licensed medical professionals.

  • Coaching is not a substitute for medical diagnosis, treatment, or therapy.

  • You are responsible for your own health decisions and agree to consult your doctor when necessary.

7. Intellectual Property

All content on this website — including blog posts, course materials, session content, PDFs, and graphics — is the intellectual property of Arsalendi.
You may not copy, distribute, resell, or reuse any materials without explicit written permission.

8. Limitation of Liability

To the fullest extent allowed by law, Arsalendi is not liable for any indirect, incidental, or consequential damages arising from your use of the site or services. Coaching outcomes are not guaranteed.

9. Termination

We reserve the right to refuse service or terminate access to services for any reason, including abuse, harassment, or violation of these terms.

10. Governing Law

These Terms are governed by and interpreted under the laws of the Netherlands, regardless of your location.

11. Contact

For questions or concerns, reach out to:
📧 business@arsalendi.com